Скачать или смотреть Customer Relationship Management Week 4 QUIZ Solution July-October 2025 IIT Kharagpur

In this video, we present the *Week 4 quiz solution* for the NPTEL course *Customer Relationship Management (CRM)**, offered in the **July – October 2025* session by **IIT Kharagpur**. Each question is solved step by step with detailed explanations to help you strengthen your understanding of **CRM principles and practices**.

The *Customer Relationship Management* course covers essential topics such as **CRM strategies, customer lifecycle management, customer acquisition and retention, CRM technologies, analytics, and customer-centric decision-making**. These quiz solutions not only provide the correct answers but also explain the concepts and real-world applications, making them highly useful for **assignments, quizzes, and exams**.

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