Скачать или смотреть OPM549 | CRITICAL DECISION IN OPERATIONS MANAGEMENT | GM KLANG OPTICAL STORE |

YouTube Video Description for "Critical Decisions in Operations Management: GM Klang Optical Store"

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Title: Critical Decisions in Operations Management: GM Klang Optical Store | Group 5 Presentation

Description:

Welcome to our comprehensive case study presentation on the critical decisions in operations management at GM Klang Optical Store. This insightful video, presented by Group 5, delves into various aspects of operations management, including goods and services, human resources, supply chain management, inventory, and location strategy.

🔍 In This Video, You Will Learn About:
The wide range of glasses offered, including brands like Bonia, Gucci, Monalisa, and Swarovski.
The efficient services provided, such as eye exams, lens cutting, glasses cleaning, and repairs.
The role of employees in enhancing customer satisfaction and the importance of effective communication.
The store's diverse supplier base and efficient logistics to ensure high-quality products and timely deliveries.
Inventory management strategies to prevent stockouts and overstocking.
Location strategies to optimize store presence and reduce competition.

📈 Key Takeaways:
Importance of streamlined operations and strategic supplier relationships.
Focus on customer satisfaction and continuous feedback for service improvement.
Adapting to competitive pressures with an optimized location strategy.
Investing in employee training and development for enhanced service quality.

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👥 Project Team:
Muhamad Danieal Firdaus bin Sukri
Muhammad Rayyan Hakeem bin Irwan Nizam
Farra Naylia Nasya binti Burhan Shukri
Aiza Elliyana binti Erwan
Nur Aishah binti Zainal

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🎓 Prepared for:
Dr. Irwan bin Ibrahim

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Special Thanks:
We extend our heartfelt thanks to Dr. Irwan bin Ibrahim for his invaluable guidance and support throughout this project. Special thanks to GM Klang Optical Store for providing the case study materials and insights that made this presentation possible.

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#OperationsManagement #GMKlangOpticalStore #CaseStudy #GroupPresentation #BusinessStrategy #SupplyChainManagement #HumanResources #InventoryManagement #LocationStrategy

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Tags:
Operations Management, GM Klang Optical Store, Group 5 Presentation, Business Strategy, Supply Chain Management, Inventory Management, Location Strategy, Human Resources, Customer Service, Employee Training