Скачать или смотреть How AI is Shaping the Future of User Experience and Product Management

In episode #60 of the Evolving Industry Podcast, the host interviews Jessica Want, a veteran product and UX leader, about her career journey from the dotcom era to today. They discuss changes in tech culture, the evolving role of junior talent, and the challenges women face in the industry. Jessica shares insights on mentorship, user-centered design, and the impact of agile and AI. She reflects on building inclusive teams, the importance of in-person learning, and her experiences at organizations like Barnes & Noble and the New York Public Library. The conversation highlights the enduring need for empathy, diversity, and human-first thinking in technology.

Timestamps:

Introduction & Episode Overview (00:00:00)
Host introduces Jessica Want, outlines episode topics: dotcom era, UX evolution, junior talent, mentorship, AI, women in tech.

Nostalgia for the Dotcom Era (00:01:08)
Jessica and host reminisce about early careers, the status of junior talent, and the freedom to make mistakes.

Challenges for Young Talent Today (00:02:46)
Discussion on current difficulties for entry-level tech workers, AI hype, and the loss of creativity and mentorship.

Mentorship and Learning from Experience (00:04:41)
Reflection on learning from older colleagues, making mistakes, and the responsibility and risks of the dotcom boom.

Evolution of User Experience Focus (00:06:35)
How UX was justified in the past, its current status, and the disconnect between users and product teams.

Frameworks: Agile vs. UX (00:07:21)
Impact of agile frameworks on UX, tension between speed/cost and user-centered design, and the role of design thinking.

Measuring Success & AI Hype (00:09:21)
Comparing success metrics: productivity vs. user impact, and the current AI investment bubble.

Expertise, AI, and the Future of Work (00:09:57)
AI as a tool for experts, risks of losing expertise, and the need to train new generations.

Mentorship in Remote Work (00:12:05)
Challenges of mentoring in remote environments, importance of proactive outreach, and recreating serendipitous learning moments.

Working in Public Institutions & Accessibility (00:14:37)
Jessica’s experience at the New York Public Library, balancing diverse user needs, and high accessibility standards.

Centering the User: Real-World Solutions (00:17:05)
Case study: capturing community stories during COVID, choosing the right medium for users, and honest product decisions.

Women in Tech: Progress and Challenges (00:18:39)
Jessica’s experiences with gender bias, evolving strategies for navigating tech as a woman, and the importance of supportive cultures.

Optimism for the Future (00:23:19)
Hope for increased diversity, broader conversations about technology’s impact, and a more human-centered tech industry.

Best Career Advice (00:26:05)
Advice on career growth: each new role is fundamentally different, not just a bigger version of the last.

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