Скачать или смотреть CallMiner Unity: The CX Analytics Engine Redefining BPI

As CX leaders push for faster, smarter decisions, this exclusive CX Today interview dives into how CallMiner Unity turns raw conversations into meaningful action. Host Carly explores with CallMiner Founder & CTO Jeff Gallino how conversation analytics moves beyond surveys to capture unsolicited feedback across voice, chat, email, and more—closing the loop and lifting business performance improvement (BPI) across the enterprise.

0:05 Introduction
0:20 Meet Jeff Gallino (Founder & CTO)
1:16 What is CallMiner Unity? Platform deep-dive
5:46 Managing cross-channel conversations
8:40 Picking the right analytics partner
11:00 Why partnerships and integrations matter
12:40 Global & multilingual analytics at scale
16:22 Insights beyond the contact center (BPI)
19:48 Final thoughts & wrap-up

Key takeaways
🔴 Unsolicited feedback reveals what surveys miss—real customer intent and product signals
🔴 Omnichannel analytics stitches journeys end-to-end for a single source of truth
🔴 Real-time guidance improves agent outcomes and customer satisfaction simultaneously
🔴 Open integrations + partnerships accelerate value inside your existing stack
🔴 BPI mindset: insights are only useful when they drive action enterprise-wide

Follow for more CX innovation and interviews every week.
Subscribe to CX Today’s weekly newsletter: https://cxtoday.com/sign-up/

Join the CX Today Community:   / 1951190