How To Talk To Emotional Patients | Talking To

This video is focused on managing emotional patients within a consultation setting, and though this is a broad term, we will be concentrating on trickier situations like where a patient is angry or sad.

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The following references were used:
British Medical Association “First times: Managing angry patients” : https://www.bma.org.uk/advice-and-sup...

British Medical Journal “Dealing with Angry Patients” : https://www.bmj.com/content/333/7563/s64

Medical Defense Union “The Angry Patient” : https://mdujournal.themdu.com/issue-a...

Patient Prefer Adherance: “Delivering bad news: patient’s perspective and opinions” (2018; 12: 2397–2404) : https://www.ncbi.nlm.nih.gov/pmc/arti...

MEDBRIDE “A simple Stratergy for helping a tearful patient” : https://www.medbridgeeducation.com/bl...

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The following videos/playlist were used:
Basic of Healthcare:    • Introductory Video  

Rapport building:    • Active Listening | Rapport Building  

Gathering information:    • Using Open and Closed Questions pt 1 ...  

Giving information:    • Chunking and Checking | Consultation ...  

Validating in practice:    • Being Validating (And Not Invalidatin...  

Open and closed questions:    • Using Open and Closed Questions pt 1 ...  

Chunking and checking:    • Chunking and Checking | Consultation ...  

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Consultations4Health will help you to develop your healthcare communication and consultation skills. The videos from Consultations4health will help you to get more from the conversations you have with your patients and aid you in taking your consultations to the next level.

Produced by Maliha and Sophie
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