Скачать или смотреть Aceyus Contact Center Reporting and Analytics on Worldwide Business with kathy ireland®

In a recent interview with Worldwide Business with kathy ireland®, Aceyus Vice President, Ben Vesta, discusses Aceyus' company history, core values and the products that make up its suite of contact center reporting and analytics solutions.
Get an inside look at Aceyus' Support & Development Lab, and its solutions that unify contact center data from any source for faster, user-friendly reporting and analytics.

In the feature, Vesta pays particular attention to Aceyus Connections, a customer engagement module that allows organizations to report on data from new channels as they’re adopted into the contact center. This is huge for enterprises whose customers are increasingly multi-modal and diverse in their choice of engagement channel, yet expect seamless and effective service experiences. Ben comments, “Today, you can email a business... You can click-to-chat... You can tweet... [Aceyus is] focused on bringing in [data] from all of those different sources, and provid[ing] real-time analytics in order to effectively engage with the customer.”

Aceyus is excited for this opportunity to share its successes and where it's headed in the future, providing powerful reporting that can fuel better customer experiences and streamlined customer journeys.