Скачать или смотреть Workplace Violence and Aggression Course Trailer (AU)

Workplace violence and aggressive conflicts are a major concern for employers. In today’s environment, what were previously minor issues like customer complaints are more likely to escalate into more serious incidents. Public-facing and essential services such as retail and healthcare are experiencing more and more intense encounters.

It's critical for organisations to protect their workers, whether they are paid employees or volunteers. Employers must take a zero-tolerance approach and manage the risks of violence or aggression in the workplace.

This course provides an overview of workplace violence and aggression, including what it is, the warning signs, who’s at risk, what workers should do if they encounter or witness workplace violence and aggression, and how your organisation can prevent it from happening.