CHAPTER 3 ACS Security Guard Training - BEHAVIORAL STANDARDS & ETHICS

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At the beginning of this video, we went over the basic code of conduct. We talked about the importance of looking professional, being punctual and dependable, and we covered a few behaviors that would break the company’s policy and/or the law.

Sounds familiar?

In this chapter, we will dive deeper into what it means to exercise good and ethical behavior while on duty.

Building Trust with Clients (text graphic)

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Access Control Security has a reputation for excellence, and we expect our security officers to exemplify our standards of conduct and ethics.
In our office and on site, security officers must put into practice basic values such as honesty, integrity, respect, and kindness.

Our Code of Conduct refers to the proper way of behaving while on duty.
For example, when guarding a hotel entrance, are you courteous and respectful? Are you helpful when people ask questions?
These qualities are essential to security officers who often have to interact with the public.

Ethical behavior is also about behaving in the correct way, but it has to do with your ability to choose between right and wrong.

Consider this situation:
You are patrolling a neighborhood in an Access Control Security vehicle. You took a lunch break in a parking lot and as you pull out of a tight spot, you accidentally dent the car next to you.

You look around: there are no witnesses. Do you drive away because “it’s just a dent and nobody will notice”?
This is an ethical dilemma. Driving away might be easier but it would be wrong. If you are concerned that you will be late for your shift, you should contact Dispatch. So the lesson here is that you should always be honest and ethical no matter the consequences.
And in the end, you will have a clear conscience knowing that you did the right thing.

We all make mistakes from time to time, but engaging in prohibited behaviors is a different story. You need to understand what these prohibited behaviors are, especially when you are confronted with challenging situations.

Your employee handbook has a detailed list of should and should nots. For the purpose of this video, we will highlight a few essential points every security officer must live by:
First of all, always carry your current license and ACS security officer identification card with you.
If something goes wrong while on duty, you should contact the police immediately. For serious emergencies, call 911.

Also, you should not treat the client as your friend. Being courteous and friendly does not mean having personal conversations or asking inappropriate questions. You should not ask for anything, not even water.
Now consider this situation: you are guarding the entrance of a building and someone offers you a generous tip for handing a package to a person inside the building. Do you accept it? The answer of course is NO. You should never accept any form of payment from anyone while on duty, and never use your position to get something for yourself.
What if you’re guarding the entrance of a retail store, and you decide to leave your post even though you are not on an official break? You walk down the street to get a snack from a nearby store. While you’re gone, an employee is threatened at gunpoint. You and ACS would be held responsible for leaving the business unattended. So remember, you should not do anything negligent or careless that could endanger the life or safety of another person.
Possession of Dangerous or Illegal Firearms and Weapons (text graphic)

We are a security company and it goes without saying that we take the safety and security of our employees very seriously.

In all situations, firearms should be unloaded and stored in the trunk, or other locked compartment of a vehicle while being transported to or from any client site.

Drugs and Alcohol (text graphic)

Prescription and over-the-counter drugs can be used if they do not affect your ability to perform your job.

On the other hand, the use of alcohol, marijuana, illegal drugs and controlled substances is strictly prohibited.

Sexual Harassment (text graphic)

At ACS, when it comes to sexual harassment, we don’t joke around. In fact, we provide mandatory training and education to all our security officers.

Physical or verbal abuse like commenting on someone’s body in an inappropriate way or using sexual terms to describe someone is also considered sexual harassment. Flirting with other employees or clients, making inappropriate advances, touching, hugging, or kissing are never allowed in the workplace.

Please note that ACS will conduct a separate MANDATORY training on sexual harassment.

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