Скачать или смотреть ManoMano Customer Experience strategy by Amandine Durr.

👉Find more information on this interview at:
conversation.iadvize.com/en/amandine-durr-manomano

🎙On this episode of Conversation: CX, Amandine Durr shares her best advice for understanding digital shoppers and tailoring the experience to best meet their needs:

📈 Always collect data from page views, clicks, and user habits.
📊Conduct user research for your vertical as needs vary by industry.
💬Don’t forget to analyze all support interactions such as chat exchanges.

Amandine Durr is the Product Director at European home-improvement company ManoMano. ManoMano is a long time iAdvize customer that has utilized a conversational strategy to provide vital pre and post-sales support for site visitors and seen major results.

▬▬▬▬▬▬▬▬▬▬▬ OTHER CONVERSATION CX EPISODES ▬▬▬▬▬▬▬▬▬▬▬

Chris Parsons, Home Hardware: conversation.iadvize.com/en/chris-parsons-home-hardware

Claudio Baptista, GoPro: conversation.iadvize.com/en/claudio-baptista-gopro

Jeannie Walters, CX Investigators: conversation.iadvize.com/en/jeannie-walters-experience-investigators


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