The Providend Process: Steps No Other Wealth Adviser Takes (S3E10)

Welcome back to part four of this nine-part mini-series, where we delve into the wealth management journey of our clients.

As the leading fee-only wealth advisory firm in Asia, we have been receiving many questions about who we serve and our work for our clients. So we put together a collection of all the stories that clients and prospective clients shared with us. It ranges from why they are looking for guidance, the challenges they faced before meeting us, and their experience working with Providend.

In part one of this mini-series, we covered who our clients are, their concerns, and their need for a trusted wealth adviser. Following that, in part two, we shared the potential reasons for a lack of trust in the advisory industry and the need for sound wealth advice. In part three, we discussed how Providend was set up to be the trusted adviser to our clients, to guide them through a minefield of misinformation with honest, independent, and competent advice.

In this week’s Money Wisdom episode (part four), our co-host Isaac interviews Christopher, our Founder & CEO, about Providend's advisory and planning process and why we go the extra mile to understand our clients' life goals before making any recommendations to them.

The first meeting is termed a "Pre-Discovery" meeting, where we will decide whether there is a mutual fit, before arranging for subsequent meetings. And like a good slow-boil soup, the subsequent meetings are where we take time to know our clients, and what a good life means to them. This is of absolute importance to us, before we start to embark on suggesting specific instruments that would be suitable for them.

Timestamp:
00:30 Provident's advisory process.
02:05 Prioritising clients' life goals.
04:21 Clients reflect on recommendations before implementing plans.
05:53 Deep client understanding.
10:16 Pre-Discovery meetings.
15:03 Fees at Provident commence only after work begins.
18:07 Discovery meetings.
22:54 Understanding clients' backgrounds and interests.
24:18 Effective wealth advice.
27:48 Balancing financial analysis with client comfort.
30:09 Providend's wealth planning.

You may also refer to this podcast on our website: https://providend.com/the-providend-p...

Stay tuned for our next podcast episode, where Amelia from our Brand Experience team will be having a discussion with Chris about his article in The Business Times. Do watch out for it!

Music courtesy of ItsWatR.

The host of this episode, Isaac Ong, is a Client Adviser at Providend, the first fee-only wealth advisory firm in Southeast Asia and a leading wealth advisory firm in Asia. Learn more about Isaac here: https://providend.com/s2e1-meet-your-...

Want to listen to our Providend’s Money Wisdom podcast while you’re commuting to work, enjoying a workout or simply to start your week on the right foot? Follow our audio only podcast on your favourite podcast platform for new episodes fortnightly on Mondays at 8am:
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Providend is very excited to share that we are now ready to extend our service offerings to the younger accumulators who are looking for holistic, independent, conflict-free wealth advice!

For this group of younger accumulators, we know that it is not easy to make retirement planning a priority when other financial goals – buying a first home, for example, or saving for a child’s education – appear more pressing. Learn how we can help here: https://providend.com/our-clients/acc...
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