Workforce Optimization for ITSM | Work Scheduler

Shows IT Managers how to view, manage, and assign work using the Work Scheduler module in Workforce Optimization for ITSM. Manage your team’s work based on skills, capacity, and the complexity of work.

This video covers:
00:00 Intro
00:08 What is Work Scheduler?
01:07 Accessing Work Scheduler
01:13 Configuring what work items display in your queue
02:20 Creating queue configuration filters
03:01 Viewing your team’s work queues
03:44 Assigning work items by searching
04:12 Assigning work items using skill recommendations
05:05 Assigning work items using manually added skills
05:45 Reassigning work items

#servicenow #servicenowdemo #workscheduler #workforceoptimization

This video was recorded in the Tokyo release.

Role required: sn_wfo_work_sched.manager

For more information on Work Scheduler in Workforce Optimization for ITSM, see:

ServiceNow product documentation:

Work Scheduler in Workforce Optimization for ITSM: https://staging-docs-servicenow.zoomi...
Assign work based on your teams’ skills and capacity: https://staging-docs-servicenow.zoomi...

ServiceNow Training and Certification:
http://www.servicenow.com/services/tr...

ServiceNow Community:
https://community.servicenow.com/comm...

ServiceNow TechBytes Podcast:

https://community.servicenow.com/comm...

For general information about ServiceNow, visit: http://www.servicenow.com/