Скачать или смотреть Skystone Video - video contact center

Stonevoice and Cisco bring you the first end-to-end video contact center solution leveraging the market penetration of Skype.
It is a well-known fact that video brings unparalleled value to distant communications and in the customer relationship/contact it is fundamental to guarantee the highest quality of service.
Video helps to establish a rich communication since the very beginning through eye contact, expressions, gestures; therefore transmitting interest, emotion and trust.

Through the Cisco Unified Contact Center solution, video is
integrated seamlessly and the agent becomes a personal advisor.
On top of this, the ENTERPRISE solution guarantees a
comprehensive video experience, from video IVR, through video on HOLD and advanced video services and finally the video call to the agent.

But how to access this exciting and innovative service?

What about using Skype? Leader for voice and video communications over internet in the consumer market.
Today, Skype can be integrated into the video contact center through Skystone, the unique video Skype gateway by Stonevoice.
This combines simplicity and cost-effectiveness. Any outside caller can click on the call me button and through skype communicate with a Cisco Unified Contact Center agent with seamless video support.

For more info, visit www.stonevoice.com