Скачать или смотреть How a Hospitality Mindset Can Set the Table for Learning | Kendall Massett | TEDxWilmingtonED

Can the basics of good hospitality help change the dynamics inside our K-12 Schools? In both schools and hotels, the culture of staff makes all the difference — and that culture starts at the top. Small changes based on a hospitality mindset can help create an environment where everyone — administrators, staff, students — take care of each other, making a big difference in our students’ lives.

Kendall Massett is the Executive Director of the Delaware Charter Schools Network, a nonprofit organization supporting 24 charter schools statewide that provide independent, tuition-free public education to 15,882 students from kindergarten through 12th grade. Prior to this role, Massett served as Director of Business for At Your Service Hospitality Management from 1998 to 2011. She is a 2010 Fellow of Leadership Delaware, Inc., a nonprofit foundation that identifies and mentors outstanding young Delawareans with the capacity to serve in leadership roles. Massett holds a B.S in Business Management from North Carolina State University and a M.S. in Interdisciplinary Studies in Management from the University of Maryland University College. She resides in Wilmington, DE with husband, Kelly, and their two sons. This talk was given at a TEDx event using the TED conference format but independently organized by a local community. Learn more at https://www.ted.com/tedx