Free Webinar: How Stockmann Takes Action on Customer Emotions to Improve CX

Measuring customer emotional experiences is one of the most exciting trends in the CX industry. In response to requests from the CXforum community, our next webinar will discuss and show more examples of how customer emotional feedback can be applied in practice. And what better way to explore this than by learning from a leading retailer!

At this webinar, we discussed with Harri Nieminen, Head of Customer Experience and Insight at Stockmann how they measure and use customers’ emotional experience data. The main focus of the webinar will be on exploring how emotional feedback is integrated into their processes to improve CX and drive business results.

The webinar was managed by Evely Kaasiku, CMO of Feedbackly.

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About Feedbackly:

Feedbackly is the only customer feedback platform solution that enables you to measure Emotional Value Index (EVI®). With Feedbackly, you can collect powerful insight into how your customers’ emotions impact revenue and churn throughout the entire customer journey.

Learn more: www.feedbackly.com

Contact us or book a demo: www.feedbackly.com/demo