Скачать или смотреть Upstate Medical University-UTURN Conflict Resolution-"Grey Zone"

The high-stress environment of a hospital/clinic setting along with the many demands of personal life can create challenges in the work place. When the professional relationships of caregivers is compromised, it can negatively impact patient care.

In order to maintain a healthy, and safe work environment for all employees and patients, Upstate University Hospital in Syracuse, NY has created a tool to enable caregivers to respond to unprofessional behavior. The U-turn pathway to conflict resolution is a verbal code used among caregivers to recognize a stressful situation with hopes of resolving the conflict among individual colleagues without escalating the dilemma or fueling a grudge between employees.

A grey zone is a situation between caregivers that occurs in front of a patient. Conflicts should never occur in front of patients. These situations do not fit into the U-Turn model of professionalism and conflict resolution.