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Refusing to take back defective goods and refund the cost of the product constitutes an unfair trade practice under the new law. The Consumer Protection Act of 2019 provides consumers the right to redress not only against defective goods and unfair trade practices, but also unfair contracts such as these.

Thus, ‘imposing on the consumer any unreasonable charge, obligation or condition which puts such consumer to disadvantage’ is an unfair contract.

The seller has to take back defective goods or deactivate defective services and refund the amount within the stipulated time mentioned in the bill/memo or within 15 days. The seller cannot claim no refund in case of defective goods and services.

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