Скачать или смотреть 85% of Payments Are Now Self-Serve—Here’s Why That Matters

Tami Gardner shares a surprising stat: 85% of SMECO payments are now processed through self-serve options like the website, account manager, and autopay. Only 15% still come through traditional channels like the mail, in-person visits, or phone reps.

Sonja Cox explains why that’s a win—not just for convenience, but for cutting operational costs and improving efficiency. 🧠

This is just one of many insights in the latest episode of SMECO Connects, where we explore how the company is evolving to better serve members in a digital world.

🎧 Watch or listen now for more behind-the-scenes stories.

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