Скачать или смотреть HR and Small Business: What Matters

As others say, many small businesses treat HR much as they may treat fire safety and I would agree. The day-to-day pressures of running a business take all of their energy, and HR becomes the “address it” when there is an issue function.

To save money, SHRM reports research shows, 54 percent of small businesses handle employment matters themselves. They strive to do it in-house and often assign the responsibility to someone with little or no HR experience. According to ADP's Ad Hoc Human Resource Management Study 70 percent of businesses with five to 49 employees add HR onto the workload of employees with little to no experience in workforce issues. 23 percent of the time, these "ad hoc HR managers" fill roles including office administrator and chief operating officer, while 12 percent work in finance.

We all know that people are our most valuable asset and that HR matters, however, hiring a full-time HR person for a small organization isn’t financially sound. Join us to explore HR and the small business, and how you can ensure you are on-top of your HR needs.

Our Guest: Susan Frew, CEO of Award Winning Sunshine Plumbing Heating Air

https://www.sunshineplumbingheating.com/

Sunshine's 12 Points of Love:

1. Answer the phone with "How can we make you smile today?"
2. Send appointment reminders.
3. Send a photo and a bio of your technician.
4. Our technicians use iPads and we are completely paperless.
5. Immediate follow-up emails.
6. Follow up by phone in 48 hours.
7. Send monthly specials and promotions.
8. Send "Thank You" notes.
9. We send you gifts sometimes!
10. We send boo boo gifts if we screw up.
11. We carry dog biscuits on our truck.
12. If somehow we can't fix your heating and air problem, and its our fault - we'll put you in a hotel for the night.