Скачать или смотреть How to Be a More Entrepreneurial and Strategic CSM - Giorgia Pedenzini

In this exciting episode of the Women In Customer Success podcast, I am joined by Giorgia Pedenzini, a Customer Success Manager at Gainsight and a pro at building strong customer relationships. 

In our conversation, Giorgia gives strategic CSM tips, from deepening your understanding of customer needs to improving customer interaction skills. She shares her journey to becoming a customer success manager and her experience building a career in customer success.

We talk about building customer loyalty, and Giorgia gives helpful advice for CSM professionals. She explains the importance of really getting to know and forming deeper relationships with customers. Giorgia also talks about the importance of entrepreneurial skills for CSMs, showing how these can help innovate and push your career forward. 

What this episode has in store for you:
CSM career tips
CSM strategic thinking skills
Celebrating customers’ success
How to get to know your customers better

This episode is sponsored by Gainsight, a customer success and product experience software. https://www.gainsight.com/?utm_source...

Follow Giorgia https://www.linkedin.com/in/giorgiape...
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About Women in Customer Success:
The ultimate destination for connecting, inspiring and showcasing women in the Customer Success industry, through the Podcast and PowerUp Tribe. We're on a mission to empower women to thrive in their careers through networking, mentorship, sharing inspiring experiences and enablement.

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Women in Customer Success
Website - womenincs.co
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Podcast page - womenincs.co/podcast
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Host Marija Skobe-Pilley
Website - https://www.marijaskobepilley.com/
LinkedIn -   / mspilley  
Coaching with Marija: http://marijaskobepilley.com/programs
Get a FREE '9 Habits of Successful CSMs' guide https://www.marijaskobepilley.com/9-h...