Скачать или смотреть Emotional Intelligence: The Key to Customer Loyalty with Joseph Michelli

In this episode of Getting to Aha!, host Darshan Mehta talks again with bestselling author and customer experience expert Joseph Michelli, this time about blending technology with genuine human connection. Drawing from his latest book All Business is Personal, Michelli shares strategies for balancing digital convenience with emotional intelligence, avoiding common mistakes in customer engagement, and creating cultures that prioritise authentic relationships. From Mercedes-Benz to One Medical, learn how leading brands enhance loyalty, boost lifetime value, and humanise business in an AI-driven world.

Joseph Michelli is an American psychologist, organizational consultant, and globally sought-after speaker renowned for his expertise in customer experience and business relationships. A New York Times #1 bestselling author of multiple titles, including The Starbucks Experience and Driven to Delight, he helps leaders design loyalty-building, human-centred experiences. With a Ph.D. in Clinical Psychology from USC, multiple global customer service honours, and in his latest book, All Business is Personal, he champions blending digital innovation with genuine emotional connection to drive lasting customer loyalty.

Chapters:
00:00 Intro: Welcome to Getting to Aha! Podcast
02:54 The Power of Systems Thinking in Business Success
06:20 Emotional Intelligence vs Intellectual Power
09:08 The 300% Impact of Personal Customer Connections
15:31 Revolutionizing Healthcare Through Technology and Human Touch
26:45 Three Common Mistakes in Customer Experience Design
31:35 Future-Proofing Your Brand in the AI Era
38:02 Key Takeaways: The Enduring Value of Human Connection

Listen Now!
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And connect with the host and guests here:
Darshan Mehta on LinkedIn -   / darshan--mehta  
iResearch Website - https://iresearch.com
Joseph Michelli on LinkedIn -   / josephmichelli  
Joseph Michelli Website - https://www.josephmichelli.com/