Скачать или смотреть How the City of Houston implemented an A.I. driven solution for their '311' services

311 municipal service numbers offer citizens a hotline for reporting issues that require assistance from city services – from downed power lines to potholes, to road damage and water availability.

In the aftermath of Hurricane Harvey's devastation, 311 call volume skyrocketed from 6,000 to 15,000 calls per day – half of which ended up dropped due to a lack of available resources for assisting callers. With emergency lines at capacity, the City of Houston reached out to Microsoft for assistance in managing call volume to 311 phone services.

Join Jerry Nixon and Sabrina Smai as they welcome back Paul DeCarlo to the show as they discuss how Microsoft worked with the City of Houston in developing an A.I. driven solution using the Microsoft Bot Framework, QnA Maker and Cognitive Services for the city’s 311 web page.

Short on time? Just click on any of the links below and jump to that section of the video:

0:03:57--- What project did the City of Houston and Microsoft work on together?
0:08:46 – What technology solution did you start with?
0:10:12 – Can you explain what exactly the Microsoft Bot Framework is? Is it a website, is it an SDK?
0:17:12 – How ‘immediately ready;’ is the QnA Maker? Are there a lot of modifications that need to be made?
0:18:42 – How does a solution like this factor in multiple languages? How does Cognitive Services fit into this equation?
0:27:36 – How did the City of Houston feel about this project after it was completed?
0:28:20 – Can a solution like this be replicated in other cities?
0:31:03 – How can a developer listening today get started if they wanted to create a project like this?

Additional Resources:
http://bit.ly/DR_Houston311
https://www.microsoft.com/en-us/ai