Скачать или смотреть What It Really Takes to Find the Right AI Agent - ScreenCloud's Story

In this episode of The Ticket, ScreenCloud’s Harry Spence shares how his team chose the right AI agent — Intercom’s Fin — to future-proof customer support. He walks through their decision-making process, the must-haves for integration, and why proactive, personalized AI is now essential for great customer experience.

AI shouldn’t mean robotic support. In this The Ticket episode, ScreenCloud’s Harry Spence reveals how they built AI workflows that customers actually like – including Zapier automation, dynamic response customization, and the testing process that caught 200+ tone mismatches before launch.

🗂️ Chapters
00:00 Introduction to AI in Customer Support
02:50 ScreenCloud's Customer Support Strategy
05:47 Choosing the Right AI Agent
09:09 Implementation and Integration Challenges
12:01 Ensuring Security and Compliance
14:54 Customizing Tone and Voice for AI
18:08 Rolling Out AI to Customers
20:53 Advice for Support Leaders

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Newsletters:
Sign up for The Ticket: A twice-monthly newsletter bursting with all the insights, trends, tips, and assets your team needs to embrace the future of customer service. https://www.intercom.com/blog/newsletter

Sign up for Intercom on Product: a monthly newsletter sharing our latest thinking on building and designing great products, and how that's changing in the age of AI.
https://inter.com/productpodcast


Get a free trial of Fin, our breakthrough AI Agent here:
https://www.fin.ai

https://www.intercom.com