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How to Create a Form on Freshdesk 2025 (QUICK & EASY)

Want to collect customer requests and feedback directly in Freshdesk? In this tutorial, I’ll show you how to create a form on Freshdesk step by step, so your support team can capture the right details every time.

With a Freshdesk form, you can:

Create custom ticket fields for support requests.

Collect important customer information up front.

Streamline your helpdesk and reduce back-and-forth.

By the end of this video, you’ll know exactly how to set up, customize, and use forms inside your Freshdesk account.

If this helped, check out my other Freshdesk tutorials and subscribe for more simple customer support and productivity tool guides.