Скачать или смотреть Determine the Root Cause of the Conflict: PMP Exam Preparation

Active listening is a key skill for conflict resolution. This involves paying attention to what the other person is saying, both verbally and nonverbally. It also means asking clarifying questions and avoiding interrupting.

Here are some tips for active listening when dealing with conflict.

Give the other person your full attention. This means making eye contact, putting away your phone, and avoiding other distractions.
Listen to what the other person is saying, not just what you want to say. This means trying to understand their perspective, even if you disagree with them.
Ask clarifying questions. This shows that you are listening and that you are interested in understanding their point of view.