Скачать или смотреть ServiceNow's Employee Center

Everyone is under pressure to deliver AI tools to their teams, but here’s what people are forgetting.

No one knows where to go to find anything, and sprawling AI tools with new user interfaces just make that worse.

I was talking to our Director of Architecture, Mike Ward, and he brought up a great point about employee experience.

He said the single biggest mistake is making employees jump through hoops just to get simple services.

Think about it:

An employee needs to submit an IT request, change a dependent for health coverage, and complete a request for assistance from another department to get a project progressed.

She has to go to three different places - and even then, can she find what she needs at each of those digital destinations?

It’s frustrating just to think about it!

Mike explained how ServiceNow's Employee Center solves this problem by giving the employees a unified experience.

This means:

→ One unified hub for everything. All their requests, from IT, HR and more, are in a single spot.

→ Clear expectations. The portal tells them exactly what will happen with their request, and how long it will take, so they don’t have to call the service desk for an update.

→ A better way to get answers. Employees can interact with AI powered chat agents, access quick links, select customized to-do items to complete and search knowledge articles, helping them find answers and complete tasks themselves.

When you make it easy for your employees to get the help they need, you get some amazing benefits.

The portal encourages people to use self-service channels, moving them away from phone calls and emails.

Ultimately, it frees them up to focus on work that really matters.

Don't let a siloed approach create a frustrating employee experience.

A single portal can unify services, reduce friction, and make work simpler for everyone. ✨

What's one area of employee friction you'd love to solve with a single portal?

#ServiceNow #EmployeeExperience #DigitalTransformation #InternalAlignment #ForeverHumanAI