Скачать или смотреть Behind the Desk: State Department Online Passport Renewal Team

Learn about the State Department Online Passport Renewal Team in the latest episode of Behind the Desk. 🌎

in 2024, #Sammies2025 honorees Luis Coronado, Matthew Pierce and the Online Passport Renewal Team implemented the first-ever online passport renewal system.

For decades, renewing a passport was a time-consuming and paper-heavy process, requiring Americans to navigate multiple hurdles in a system that had been largely unchanged since the 1970s.

The State Department made unsuccessful attempts over many years to modernize the passport renewal process before Luis Coronado, chief information officer for the State Department’s Bureau of Consular Affairs, and Matthew Pierce, then the managing director for passport services, stepped in to take on the challenge.

⏳ When the old system was created in the 1970s, the bureau was processing about 3 million passports a year.

📈 By 2023, that figure was up to more than 23 million and applicants were facing months-long waits to get their passports.

🌟 When online passport renewal launched in September 2024, it quickly and dramatically reduced wait times. As of May 2025, over 2 million Americans had successfully renewed their passports using the online service.

We can thank Luis Coronado, Matthew Pierce and the Online Passport Renewal Team for one of the most significant leaps in federal customer service in 50 years.

Want more stories of incredible federal employees who are solving big challenges and working to keep government going? Head to the link in our bio or visit servicetoamericamedals.org/honorees.