Скачать или смотреть Improving public services by modernizing business processes | Donny Barstow, MCCi

Automation frequently gets touted as a way to free up government workers from manual work so they can focus more on meeting citizen needs. But agencies can unleash automation’s greater potential by adopting hyperautomation solutions that integrate business process management, artificial intelligence, machine learning and robotic process automation throughout their business processes.

Regardless of whether agencies are focused on connecting legacy applications and systems or undergoing modernization projects, the main goal is to take automation and scalability to the next level to reduce the transactional work for employees, says MCCi President and CEO Donny Barstow.

This video interview was produced by Scoop News Group and StateScoop and underwritten by MCCi.