Скачать или смотреть Next Generation CX with Jeofrey Bean: Why Gen Z Is Rewriting Customer Experience

Gen Z is reshaping customer experience in ways most brands aren’t ready for. In this episode of the Contact Center Gurus Podcast, host Darren Prine sits down with CX thought leader and author Jeofrey Bean to explore why Gen Z expects more from companies — and how brands can win their loyalty.

Topics we cover:
Gen Z’s expectations and buying power
Why trust is non-negotiable
The power of peer recommendations
Customer Experience Intelligence (CXI) and how to use it
Balancing AI automation with the human touch
Lessons from Amazon, Netflix, and ServiceNow
A preview of the Next Generation Customer Experience Workshop

📘 Learn more about Jeofrey Bean’s book: https://a.co/d/5jdqTe2
🎓 Register for the Next Generation CX Workshop: https://bit.ly/NexGenCXFL
🔗 Connect with Jeofrey Bean:   / jeofreybean  
🔗 Connect with Darren Prine:   / darrenprine  
🌐 Cloud Tech Gurus: https://www.cloudtechgurus.com/

If you lead a contact center or care about the future of CX, this conversation is for you.
Don’t forget to subscribe for more episodes on customer experience, AI, and next-gen contact center solutions.