Скачать или смотреть Using GenAI with Commvault MCP for Backup, Restore & Ops Automation | Walkthrough

Learn more about protecting and leveraging AI with Commvault: https://bit.ly/44PV4VV

Commvault Cloud’s MCP framework enables GenAI systems like Claude to securely execute operational tasks—such as backup configuration, restores, SLA checks, and troubleshooting—using natural-language prompts. For practitioners, this means a governed way to automate routine data-protection workflows without introducing risk or bypassing RBAC controls.

This technical walkthrough follows a complete DocuSign protection scenario end-to-end. You’ll see how Claude identifies unprotected workloads, applies the correct retention policy, configures storage targets, initiates immediate and scheduled backups, verifies job status, performs restores, surfaces SLA exceptions, runs root-cause analysis on failed jobs, and automates ServiceNow ticket creation—all through MCP-enabled interactions.

What You’ll Learn in This Walkthrough
How MCP exposes Commvault Cloud operations (backup, restore, inspection, scheduling) to authorized GenAI models
How to request and configure protection for SaaS workloads through natural-language instructions
How Claude automates retention setup, storage endpoint selection, and backup initiation
How to query real-time job status, schedules, and SLA summaries directly through GenAI
How AI-driven RCA identifies failed jobs and contributing conditions
How MCP enables ServiceNow ticket creation as part of an automated Ops workflow
How MCP enforces RBAC, interaction rules, and context boundaries to ensure secure operations

TL;DR
A technical walkthrough of how GenAI + MCP automates backup operations, restores, SLA reporting, and troubleshooting—providing practitioners with a safe, RBAC-controlled interface for accelerating operational workflows.

Key Takeaways
MCP acts as a controlled execution layer between GenAI and Commvault Cloud
Natural-language automation reduces UI navigation and manual task overhead
Practitioners can run backups, restores, and status queries directly from a GenAI interface
AI-driven RCA speeds investigation of failed jobs
MCP-enabled workflows can trigger ITSM actions (e.g., ServiceNow tickets) automatically
All actions remain governed by RBAC and logged for auditability

Who Is This For?
Backup & Recovery Engineers
Cloud & Infrastructure Operations Teams
SRE / Platform Engineering
Security Operations & Cyber Resilience Teams
IT Operations Leaders
Automation & Workflow Engineering Teams
Service Management / ITSM Owners

FAQ
Q: What role does MCP play in GenAI operations?
A: MCP defines the available operations, context, and permissions, ensuring GenAI can only execute approved actions under RBAC and policy controls.

Q: Can GenAI replace the need for operator expertise?
A: No. MCP accelerates workflows, but operators still validate actions, approve changes, and oversee recovery and troubleshooting tasks.

Q: Does GenAI have unrestricted access to Commvault resources?
A: No. MCP provides a tightly scoped interface with explicit access definitions and audit logging.

Q: How does this help with IT operations and troubleshooting?
A: GenAI can summarize SLA status, identify failed jobs, run RCA, and trigger ServiceNow tickets—all using MCP data and guardrails.

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