How To Crush 5-Star Guest Communication for your Airbnb

Having excellent guest communication should be a standard we strive for as hosts. The same expectations we would have at a 5-star hotel or resort apply to our guests.

How can we achieve that? There are a few ways to stand out.

Speed is crucial. When we can find information in seconds, the longer it takes to reply to a message, the more advantage you give to someone else. This is why systems like OwnerRez play a crucial role in communication.

Throughout your communication, you need to continue to represent the after. What will it be like for their stay. What feelings do you want them to have. And of course, learn about them. This could lead to a specialized gift or even a common connection to build on.

If you take away one thing from this video, it's that you need to set the tone. Set the tone for their experience. Set the tone for their expectations. Set the tone for a 5 Star Review.

Are you looking for communication templates to speed up your guest communication? Over 30 templates are available as part of an Action Plan in the Superhost Library. Learn more here: https://buildstrwealth.com/thelibrary

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