Скачать или смотреть A conversation about Golf Geek Software

Doyle Moffitt. - General Manager at Far Oaks Golf Club. I appreciate you joining us today. Just wanted to chat a little bit. You've been kind enough to leave us, excuse me, leave us a few good reviews on a few sites. And so I thought we would touch base and talk a little bit about how you're using Golf Geek Software at your properties and kind of what you think of it. So, you know, so far,

We've done some really good things for you, I think, and been able to provide you some tools. One of those tools that I know you've, that's had some impact on your property is the dashboards. Can you talk a little bit about how you utilize those management dashboards in your operation? Absolutely. So, you know, thanks for having me on Aaron. I appreciate it. And, you know, we couldn't be happier with the golf.

Golf Geek Software and what it's done for our business and helping us drive play. But with your question specifically, this year that you guys launched the dashboard version, which really sums up things. It puts everything in one area. It speaks directly with Lightspeed, which is our point of sale system, and brings up all of the data that we need. And one important tool for me in particular, and especially having it in the off season, we're

You know, a lot of times we were just throwing a dart at a dartboard when it came to, to quoting.

with tournaments and now having some hard data in front of us, what I do specifically as an operator is, I go back to the last two or three years of data for that particular day, whether that be a Monday, whether that be a Friday, a Saturday, Sunday, et cetera. And obviously our data are up, quoting at least is gonna be a little different for those days due to demand. So this gives me a centralized tool that all I have to do is pull up the dashboard.

It breaks it all down for you. And it's right there. It's central. So it allows me to respond to the customer in a very timely fashion, which I think is very important, and getting them the proper quote that's right for our business.

So I can't speak more of that angle. I do believe that we've been able to extend some of our rates due to demand, which is fantastic, but it would be hard to do without that data right in front of me. I mean, you know, the days of running your own spreadsheets and doing all of this that I did for so many years and a few other operators that, you know, have become good peer friends to me, they did as well. And that's challenging. It's a lot of work.

This just makes it so easy. Pull it right up. I can get a quote to a customer in less than an hour, which is, I think, a great service to them and us too, because there's times where people are fishing for the same date. So we'd be more pleased with the dashboard function. I think it's a game changer there. I really do.

How much time do you think it saved you on that quote, like, you know, previous to what you had to do previously, how you had to go get the nail up to how accessible it is now? I can get a quote to a customer that's, you know, looking for a date during the season. I can get it to them in less than an hour. Where, to answer your question directly, sometimes it may take me two to three days because I want to make sure that number one, I'm protecting our business and number two, giving them a competitive right to win their business.

So this is a centralized form for us to just, and I use it almost daily to keep up with our operations. So it is really a great tool and I couldn't be more pleased with it. It's great. That's awesome. I appreciate the insight and I think it's great that you're able to take the tools and actually implement them in a way that is helpful for your business.

Yeah, well, the impact's been tremendous. It really has. We've booked of cancellations about 90% rebooking, which is just unbelievable. With no work on our end, it's all created by you guys and letting our customers notify that, hey, this tee time's available, that prime time at 8 .30 on a Saturday morning. That customer,

you know, could have booked an 11 o 'clock and they move their time and you know, they have a better experience and they get to play when they want to play. And so I say 90% is pretty foolproof. So I say it's working, which is fantastic. So, you know, I really can't thank you guys enough in that area. Just keeping our tee sheets filled. Yeah, I appreciate that. We just, I just pulled the report real quick. I'll send it over to you this afternoon or you can log in and take a look yourself. But.

Since March 1st, like you said, we've rebooked almost 90% of your golf within 48 hours of the reminder going out for almost $30,000 worth of revenue. So that's revenue that could have been lost. Not that we'll take credit for all of it because maybe someone would have been rebooked. It could have been rebooked. But what a service to the customer, right?