Скачать или смотреть Rob Waller: Towards a document design standard

Rob Waller talks about the evolution of plain language standards and the development of a new ISO document-design supplement and pattern library to support clearer, more user-focused communication.

In 2023 the International Standards Organisation published ISO 24495 Part 1: Plain language, with IIID represented in the drafting team by Karel van der Waarde. It represented a shift in how plain language is viewed – it’s no longer just about clear words and sentences, but covers everything about how people interact with written information. It asks: Is it relevant? Is it findable? Is it understandable? Is it usable? So obviously information design has a big part to play.

As well as the core standard, the drafting team is proposing a pattern library that defines common design strategies and features in terms of how they solve users’ problems. Rob shows how the pattern library can be used to explain effective design and provide a vocabulary for discussing it – particularly for people without a design training, working in organisations who have to communicate with the public.