Скачать или смотреть Top AI Mistakes Hurting Your Customer Support

Is your AI trapping customers in endless self-service loops? Nick Clark (Boston Consulting Group) reveals how to balance automation with human oversight. Learn why “AI Ops” teams are now essential, how proactive support boosts retention, and why 63% of companies fail at knowledge management. Includes Intercom VP Declan Ivory’s take on turning service into a revenue driver.

🗂️ Chapters
00:00 The Evolution of Customer Service and AI
02:50 Generative AI: Bridging Technology and Human Interaction
06:10 Emerging Roles in Customer Service
09:00 Professionalizing Customer Service Careers
11:47 Simplifying Complexity in Customer Service
14:57 AI's Role in Enhancing Customer Experience
18:07 Balancing AI and Human Oversight
20:58 The Future of Customer Service with AI
23:53 Transforming Customer Service into a Value Driver

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