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Creating a Game Plan For Success in Real Time

Full Blog: https://barryoreilly.com/why-crisis-m...

This process shows you the path out of a crisis, takes just minutes, and will have a massive impact on your outcomes.

First, you get crystal clear about your primary and secondary objectives—what counts and why it matters. Then you prioritize key initiatives to get you there, limiting both work in progress and context switching.

Acknowledge that there will be many unknowns. You may be attempting tasks you’ve never done before. Set expectations that the group is embarking on a joint problem-solving mission, and everyone will be learning and creating knowledge as you go.

Be honest when you don’t know the answer, empathetic and aware that teams may already be suffering with exhaustion. Now is the time to live up to your values.

Make it as safe as possible for people to speak up, raise concerns, or bring up errors. The higher the quality of information shared, the better the quality of decisions that will be made.

Work backwards from the objectives to decide what steps you need to take to reach them—with the minimum effort to yield the maximum impact. What do you need to do in the next month, the next week, and next day? Define measures of success for each stage and your first small step to get started.

Identify the needed skills and dedicate a cross functional team (fully allocated to solve the assigned problem). Bring in subject matter experts. Assign people to play devil's advocate to challenge group-think. Invite productive disent with questions such as, “What are we missing?”, “Who has a different view?” or “What happens if….”

Let that team refine the outcomes for success, and empower its members to make the necessary decisions to achieve them. Now, more than ever, you need to trust your employees to do right by your customers and the business … so give them the authority to do so. You’ll be amazed how much accountability they’ll show.

How you react to bad news will define what people will share—respond with, “Thanks for clarifying the issue—how can we help?”

As you start small, learn fast, and quickly begin to get to results, use the information you gather to make your next prioritization calls, and repeat.