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Executive Guide to External Service Models

This podcast discuss four key external service engagement models: Outsourcing, which delegates entire business functions;
Outtasking, focused on specific, smaller tasks;
Managed Services, providing ongoing operational management; and Professional Services, offering project-based, specialized expertise. Each model is defined with its ideal use cases, payment structures, advantages, and disadvantages.

The document also outlines critical considerations for selecting providers for each model, emphasizing factors like expertise, scalability, communication, and cost. Ultimately, it highlights how data analysis is crucial for executives to make informed, strategic decisions when choosing the most suitable service model to achieve business objectives and enhance competitive advantage.

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