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Phone manners are the skills to help you make more confident and professional. You need to know where you are lacking and learn to become more confident in your telephonic interactions.
Before starting any call we must remember to “begin with the end in the mind “ This is one of The 7 Habits of Highly Effective People, a Book by Stephen Covey. He has mentioned that we should start with a clear focus on the expected end result. This helps in keeping our conversation professional and results in positive outcomes.
We need to divide our call into three main parts that are Head, Body, and Tail.
AIDA is an acronym for Attention, Interest, Desire, and Action.
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May God bless you with all you have been desiring, stay tuned, and see you soon.
Till then Happy Selling.
Thank You and God Bless.
Mukesh Patney