Скачать или смотреть Cross Industry Innovation Lessons for hoteliers from Luxury Retail

Step into the captivating world of luxury retail and discover how its groundbreaking innovations are reshaping hospitality. In this dynamic session, you’ll explore how iconic luxury brands create immersive experiences, seamlessly integrate digital with physical environments, and elevate service through high-touch clienteling. Learn how sustainability and authentic storytelling are redefining modern luxury values, why building community is critical for luxury brands today, and how bold cross-industry collaborations are setting new standards of excellence. Drawing from compelling global examples and insightful data, this talk will challenge and inspire you to reimagine your hotel’s guest experiences, foster deeper guest connections, and position your property at the forefront of luxury hospitality innovation.

Watch this session from Dr. Jinju Heo, visiting professor from Glion.