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What is ITSM in Simple Terms?

In this beginner-friendly video, we explain IT Service Management (ITSM) in the simplest way possible so anyone can understand its importance in today’s digital world. ITSM is about how businesses design, deliver, and improve IT services, and in this video, we’ll break down the core processes like incident management, service requests, change management, and problem management. You’ll discover why ITSM is vital for reducing downtime, improving efficiency, and driving digital transformation in 2025.
Whether you’re an IT student, a business owner, or a professional looking to upskill, this video gives you the clear foundation you need. By the end, you’ll understand how ITSM works, its benefits, and how it impacts businesses worldwide.
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