Luggage nightmare: Air Canada passenger fights for compensation after bag arrives destroyed

Ori Wolk of Ottawa flew on business class to Israel with Air Canada following a death in the family in March, and on his return flight home from Montreal to Ottawa, Wolk says he was told by an Air Canada agent the plane to Ottawa had minimal storage capacity and recommended he check in his carry-on bag.

However, when he landed in Ottawa, he was directed to the baggage claim area where he received his carry-on luggage in a plastic bag. Wolk says he was speechless. The carry-on bag and its contents were heavily damaged.

When Wolk filed his claim and wrote Air Canada, he also outlined the value of his damaged items which were over $1,000. However, days later, Air Canada responded to Wolk stating after evaluating his claim an e-transfer in the amount of $180 would be issued along with 15 per cent off his next flight as a goodwill gesture.

Wolk rejected Air Canada’s offer and turned to Consumer Matters for help. Anne Drewa has the story.

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