Скачать или смотреть Conversational Agents Contextual Intents,

Overview
In the Dialogflow CX: Parameter Manipulation lab, you learned how to implement some advanced features of Conversational Agents in order to make your agent even more conversational. In this lab you'll learn how to use more of the advanced features of Conversational Agents to enhance the conversational experience of your conversational agent.

First, you'll add the ability for a user to ask the agent to repeat what it said.
Then, you'll add the ability for a user to ask common questions from your FAQ, even in the middle of another part of the conversation.
Next, you'll add the ability for the agent to handle a new flight status conversation flow with deviations to frequently asked questions as well as context-sensitive questions related to the flight.
Last, you'll add additional conversational branching and looping capabilities based on the current values in session parameters.
Objectives
By the end of this lab, you will be able to:

Add a Repeat intent and add an intent route for it to the Confirm flight page, which is especially useful for voice interactions where the user may not have heard all of the details.
Create FAQ intents that can be used to match user's general questions to the generic answers.
Create route groups to handle contextual questions (e.g., FAQs asked in the middle of another part of the conversation). These will be useful for answering user's questions more specifically once there is more context.
Create a session parameter called last_page that will be used to determine the flow of the conversation between Default Start Flow and the Upgrade flow.