Listed Podcast with Cailey Heaps, President, CEO and Broker of Record at Heaps Estrin

Cailey Heaps, the President, CEO, and Broker of Record at Heaps Estrin, has transformed a family-run business into one of Canada's top real estate teams through her visionary leadership, commitment to client success, and innovative approach to (luxury) real estate in Toronto. What follows is our interview with her at her signature building 'The Lobby' by Heaps Estrin.

Get Listed with Cailey: https://link.listed.inc/l/YWsx51ZYfBS

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00:00 Introduction
00:34 Cailey's Journey
02:24 Getting Started in Real Estate
03:25 Team Expansion
04:50 Brand Philosophy
06:00 Client-Centric Approach
10:32 Market Transparency
12:21 Responding to Challenges
24:14 The Lobby
25:54 International Ventures
28:18 Personal and Professional Life
42:45 Embracing Technology
56:25 Conclusion
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Summary
In this insightful episode of the Listed Podcast, host Catharine MacIntosh sits down with Cailey Heaps, President, CEO, and Founder of Heaps Estrin, one of Toronto’s leading real estate teams. Cailey shares her unique journey into real estate, the principles that drive her success, and how innovation and a people-first approach have shaped her remarkable career.

Cailey’s Path to Real Estate
Cailey’s journey into real estate began with her mother’s immediate success as a realtor, despite Cailey's initial reluctance to follow the same path. After exploring various industries, she joined her mother’s thriving business as an assistant, quickly realizing her talent for the trade. What started as a one-person operation has now evolved into a dynamic team of over 50 professionals. Cailey credits the organic growth of Heaps Estrin to an unwavering focus on client satisfaction and strong relationships. If you keep listening you'll even discover "who's Estrin?" :)

Building Success on People and Relationships
Cailey’s approach to real estate is rooted in a simple yet powerful philosophy: "People above all else." Whether working with her team or clients, Cailey emphasizes the importance of genuine relationships. This ethos has been central to Heaps Estrin’s growth and reputation, making them a leader in the competitive Toronto market. She stresses that success is driven not by financial gain, but by a dedication to improving the lives of those around her.

Embracing Innovation and Technology
A strong advocate for innovation, Cailey discusses the role of technology in staying ahead in the real estate industry. She highlights the importance of adapting to change, leveraging tools like artificial intelligence and the Listed app to enhance the client experience, streamline operations, and maintain compliance. Her forward-thinking approach and willingness to embrace new technologies have positioned Heaps Estrin as a leader in both service and innovation.

Community Impact and the Arts
Cailey’s commitment to making a positive impact extends beyond real estate. Through "The Lobby," Heaps Estrin’s Toronto office, Cailey has created a space that blends real estate, art, and community. This unique venue features rotating art exhibits curated by local and global artisans, as well as events that educate and engage the community. Cailey’s passion for the arts and charitable work is deeply intertwined with her business, reinforcing her belief in giving back and supporting local culture.

Leading with Integrity and Vision
Throughout the interview, Cailey reflects on the principles that guide her leadership style. From prioritizing transparency and honesty in negotiations to fostering a collaborative, supportive team environment, she believes in leading by example. Her commitment to continuous improvement, personal growth, and helping others achieve their potential has been instrumental in Heaps Estrin’s success.

A Vision for the Future
Cailey concludes the podcast with a look to the future, emphasizing the need for the real estate industry to continue evolving. She remains dedicated to innovation, risk-taking, and exploring new opportunities, both locally and globally. Her recent launch of a new project, which focuses on international real estate projects, is a testament to her entrepreneurial spirit and ambition to broaden the scope of her impact.

This episode offers a deep dive into Cailey Heaps’ inspiring journey, her philosophy of people-first leadership, and innovative mindset. Cailey’s passion for her work, community, and team shines throughout the conversation, making this a must-listen for anyone interested in real estate, leadership, or personal growth.