Скачать или смотреть Clearly Understandable - Employee Engagement - #3 Drivers of Engagement?

What drives employee engagement in healthcare? Do some drivers impact engagement more than others? Should your organization conduct a key driver analysis?

While employee engagement can be complicated, through this video series, Dr. David Rowlee of INTEGRATED Healthcare Strategies helps make it all more Clearly Understandable.

Transcript:

David Rowlee: Every organization should know how engaged their employees are. An engaged employee, after all, is a driving force behind your business success and, really, there is no confusion why.

An engaged employee is one that will exert more effort, they tend to be much more loyal to the organization, they exude a lot of pride and enthusiasm in their work and they're committed to the success of the organization. Therefore, an engaged employee is one that can help you achieve success as an organization.

Now, the interesting thing is, even if you measure engagement and you have a high score, you still need to improve, because we know engagement is the catalyst that will push your organization forward to even greater success. So, you can never stop improving on engagement and that's where the key drivers come in. So what if you measure engagement? The key question is what you do about that? What do you do to improve that score? It's great that you measure it, but we always need to drive engagement up and that is where the key drivers come into play.

Determining your key drivers of engagement is a very important process and it all begins by looking at your employee opinion survey data. Now, typically speaking, in an employee engagement survey, there will be a variety of issues measured, which could potentially impact the engagement level that employees feel. This is an example of our employee engagement model. What you will see here is that employee engagement occupies the center most point of the model and is surrounded by a variety of workplace issues that could potentially drive or influence the engagement level that employees feel. You can see there are elements in here such as, teamwork, the way that employees view their relationships with their department director or their immediate supervisor, the way they feel about HR programs being administered in the organization. The point here is, that many things here are being accessed in a typical employee survey. So the idea here is you can't work on everything. So we need to figure out what are the handful of critical issues that you need to prioritize in the action planning process that will give you the greatest return on employee engagement and this is where key driver models come in.

Simply stated, a key driver analysis is a technique that is used which considers how all of the survey items may impact employee engagement. In this example, you can see that there are an array of survey items that have been asked that potentially influence how engaged employees are. However, the analysis will actually tell us that there are just a handful of key issues that this organization can work on which will most powerfully promote and build engagement in this organization. Now, one of the advantages that this particular modeling technique has is that it goes much further than a traditional correlation analysis. It does establish that items are related to engagement, but it goes one step further by actually telling us how much movement we can expect in engagement given positive change in these key drivers.

One thing to keep in mind when we are discussing key driver analysis is that the items that drive and promote engagement in one organization may not affectively do so in another. Every organization is slightly unique and therefore, it is absolutely critical that a model such as this be conducted on an organization-by-organization basis to ensure that every individual organization has a clear understanding of the things it can prioritize that will most promote employee engagement.

Find out more about INTEGRATED Engagement Survey services at www.integratedhealthcarestrategies.com