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TALK AS TECHNOLOGY: ELIZABETH STOKOE

We live our lives by talking to others. We build, maintain and end our personal and professional relationships. We buy and sell. We get and give help. We are excited, irritated, embarrassed and consoled in response to things others say to us. Talk is the most fundamental tool we use for doing things in the world, yet researchers have often shied away from studying talk as it is used every day, preferring to study statistical distributions of words, asking people to report on their communicative lives in interviews or questionnaires, or to simulate them in laboratories. Elizabeth Stokoe has collected tens of thousands of recordings of talk ‘in the wild’ – from first dates to neighbour disputes. From this research, Stokoe developed the pioneering ‘Conversation Analytic Role-play Method’ (CARM) of communication training, based on evidence about how people use talk as a tool to get things done. In this presentation, she will reveal what happens in the engine room of social life and why studying talk scientifically is crucial to understanding how we use it as a technology.

Elizabeth Stokoe is Professor of Social Interaction in the Department of Social Sciences at Loughborough University. She uses conversation analysis to understand how talk works and has studied interaction in many settings: police interviews with victims and suspects, dating, initial inquiry calls to different types of service providers, and the mediation of conflicts and disputes. She is currently working on hostage negotiation with suicidal persons, patient calls to general practice surgeries, and commercial ‘cold’ sales calls. She was one of 13 WIRED 2015 Innovation Fellows, awarded for the development of CARM. She has given TEDx and Royal Institution lectures, and her research and biography were featured on the BBC Radio 4’s The Life Scientific. Most recently, she performed on the Wellcome Trust Hub at Latitude Festival, addressing the topic of “How to talk so people listen”.