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Operational Excellence in the manufacturing industry leads to happy employees and satisfied customers and sets you up for success.
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Achieving Operational Excellence in Manufacturing

Want to have the happiest employees and most satisfied customers? The key to finding success in these areas is through operational excellence. In the manufacturing industry, market leaders pursue a business strategy that is focused on one area of acceleration and excellence. By improving product design, production processes, and productivity -- your customer satisfaction will rise, and your business will excel.

Operational excellence is one of the biggest components to becoming a market leader in the manufacturing industry.

But before we get any further...What is operational excellence?

When focusing on long-term growth as a business, operational excellence is the strategy that will set you up for success. Operational excellence is not so much a destination as it is a journey. It’s defined as continuous improvement that will position your organization to progress forward in the most valued and critical ways, resulting in sustainable market leaderships and ultimate customer service satisfaction.

So, why is it important for manufacturers?

When developing a strategy for your industry, it’s important to pinpoint where your business should make investments and allocate resources. Specifically, in the manufacturing industry, studies have revealed that the top strategic manufacturing objectives are:

Guarantee consistent quality of products
Responsiveness to customers order demands
Increasing production capacity & capabilities

These are followed by priorities such as getting new products to market faster and tighter alignment of business goals.

Why, exactly, does it matter?

Propels you in front of the competition - Gives your business the “X” factor that makes you stand out from the rest
Lowers operational costs
Boosts employee morale and retention - Streamlined & direct process = Happy employees
MANTEC takes the time necessary steps towards zero defect quality
Obtain low industry lead times
Grows the bottom line


After addressing your objectives and assessing your resources, you should align the two together to best fit your business's needs. For example, consider your resources: people, processes, technology, etc. and address them individually.

Operational excellence is primarily about optimizing people, processes, and resources.

How do you achieve operational excellence?

There are three important things you can do to reach operational excellence. First, you can empower shop floor employees to make decisions. The CEO supports the cultural commitment to excellence. You tap into training resources and hire experts. (Call MANTEC first!- 717-843-5054)

Focusing on ongoing improvement is the key to operational excellence.

After your strategy is in place, it’s mostly about focusing your efforts on ongoing improvement, problem-solving, and leadership. By making sure that your employees are well taken care of and feeling supported and confident in their roles -- you are then, in turn, going to have happy, satisfied customers and the best results. Although operational excellence starts at the top, a solid, company-wide initiative will yield the best results.

Finally, keeping customer's needs at the forefront of your strategy will benefit everyone involved. Keeping internal processes streamlined and moving forward will allow for better customer care and effective solutions.

MANTEC's ability to meet manufacturers where they are and work them to identify opportunities to set realistic goals, cut waste, and generate practical ideas that can take you to the next level of performance improvements.

In today’s competitive global marketplace, operational excellence is not an option; it is the only way to succeed. Manufacturing companies must make the ongoing quest for excellence a top priority if they hope to remain viable and continue to meet their productivity and profitability objectives.

MANTEC offers your organization the tools and training to help you reach operational excellence to improve your customer satisfaction, employee retention, product and service quality, and marketplace competition. We’re a nonprofit manufacturing growth and consulting firm in York, PA with a proven record of helping organizations enhance their operating efficiency and improve their overall performance.

We’re looking forward to helping your business thrive!