Скачать или смотреть What is IVR? | ASTPP | A Smart Telephony Platform

IVR feature is used to increase flexibility and efficiency as well as reduce costs for a company. With the IVR feature in Multi-tenant IP PBX, businesses can provide callers 24 hours services without any costly human resources.

Customers will be impressed with your company’s professionalism and customer satisfaction will be improved. Callers can often select their option on their phone’s keypad.

There are multiple benefits to adopting an IVR system.
Besides helping your contact center to handle more incoming calls per agent, IVR can easily redirect customers to the relevant department – therefore increasing agility and improving customer experience.

Furthermore, an automated phone response allows your business to be available 24/7 at a reduced cost.

Configurations of IVR- Welcome greetings is one of the popular options to configure, once it has been enabled callers will hear voice prompts played by the system
indicating them to dial a specific key for the corresponding service or move to the next level.

We can create different IVR as, press 1 for Sales service, press 2 for technical support or press 0 for Finance.

Suppose you want to set one DID for support team but in support team there are different 3 types of category like 1 is technical support 2 is sales related support 3 is for payment related stuff so create one IVR with 3 DTMF option and set appropriate.

The first thing needs to be done for preparing an IVR is to record the prompt/welcome greetings that will be played, Now callers who is calling to this DID will be able to listen to the IVR and reach their destinations easily.



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