Скачать или смотреть User Onboarding Guide 2024 | Richard Convery

00:00 - Introduction
00:16 - About Ascendr
01:13 - Challenges of Customer Onboarding
02:25 - Richard's Career Journey
07:10 - Motivation Behind Ascendr
16:57 - Ascendr's Tech Stack
27:48 - Holistic Onboarding
42:14 - Value of Feedback

#CustomerOnboarding
#CXExperience
#StartupJourney

Summary:
Adrian Brady-Cesana, host of the CXChronicles podcast, introduces his guest, Richard Convery, founder of Ascendr. Richard's company, Ascendr, focuses on effective customer onboarding and project management. Adrian and Richard discuss the challenges of customer onboarding and the importance of keeping tasks organized and prioritized. Richard shares his career journey, starting in finance and moving into customer experience and software. He explains the motivation behind Ascendr, emphasizing the need for professional and effective customer onboarding. Richard talks about the tech stack Ascendr uses, including HubSpot, WordPress, and Freshdesk, and the importance of tool integration. He highlights the importance of holistic onboarding, including in-app walkthroughs and online universities. Richard emphasizes the value of customer and employee feedback for continuous improvement and growth.

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