Is Shrub Hub Legit? Pro Landscape Designer Review

I tried ShrubHub’s landscape design services as a professional landscape designer and today I’ll be sharing the good and bad about their services… along with everything you need to watch out for before you purchase.

❗️Please note: The information in this review is purely my opinion based on my personal experience with this service. The service reviewed was rendered in November 2022. Services and pricing do change over time, so I encourage you to do further research on any updates or improvements Shrub Hub may have made since the recording of this review.❗️

Links Mentioned
Plant Perfect Activity Book: https://go.prettypurpledoor.com/plant...
ShrubHub website: https://shrubhub.com

Overall impressions of ShrubHub
Not worth it to use this service, in my opinion. I put in a lot of effort up front and received a design that did not take into consideration any of my requests. Not to mention some serious design problems re: slope issues that they blatantly ignored.

PROS of ShrubHub
-This is the lowest price service you’ll likely see for landscape design.
-This service is good if you’re looking for something very basic and cookie cutter and really have no idea what you want. It’s not for anyone with detailed instructions or true requests that can’t be ignored.
-You get to talk to a project manager on the phone, which is a nice touch.
-30 days to back out… only a partial refund if the design process starts.

CONS of ShrubHub
-You have to provide a lot of information up front and put in your due diligence (measuring your space and providing detailed information about what you want along with a video).
-It was hard to figure out how to contact my project manager (tip: use the chat box to try to get a hold of someone).
-The designers don’t seem to have any formal design training. You don’t have the ability to speak directly to the designer.
-They did not take any of my requests into consideration while creating the design.
-The plant choices in the design were not appropriate. Most were not native to the area I live in and I requested 70% native plants.
-Revisions are not included with the base package. In addition, it can be difficult to give revision advice about a design if you aren’t a designer. There’s no phone conversation for this, you have to submit revisions in writing.
-The "revision package" is one of MANY upsells that they try to get you to buy along the way.
-Even after I provided detailed revisions, my requests were ignored for a second time.
-Halfway through my project, I was assigned to a new project manager and the new PM did not know much about the project. It felt like I had to start completely over and that did not make me happy.
-It is difficult to receive a refund after the design process begins.
-Feels like being a cog in a wheel. There’s no personal attention and you have to be the one to keep the project moving and keep it on track.

Read my BBB Review of ShrubHub (under Amy, on 1/5/2023): https://www.bbb.org/us/ca/laguna-beac...
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👋Hi! I’m Amy and over at PrettyPurpleDoor.com, I help home gardeners design landscapes that are uniquely you.

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