Скачать или смотреть How AI Predicts What Your Customers Need Next

Customer experience is changing fast, and AI is redefining what service teams can deliver. In this clip, you’ll hear how Kore.ai is helping organizations completely rethink their service structure using sentiment analysis, automated transcription and predictive insights. By analyzing conversations across phone calls and self service interactions, Kore.ai makes it possible to understand not just what customers are asking for but where they are headed next.

This level of context is a game changer. Instead of reacting to problems, teams can anticipate needs, intervene earlier and design smarter, more intuitive service journeys. When sentiment analysis captures emotion, frustration or satisfaction in real time, it gives teams the opportunity to adjust their approach instantly. When transcription gives you full visibility into self service behavior, you suddenly understand the entire customer path, not just the moment they reach out for help.

The result is a deeper understanding of customers, richer data for decision making, and a seamless experience where information moves with the customer rather than being trapped in channel silos. This empowers internal teams to respond faster and more intelligently, while giving customers a smoother, more personalized experience.

If you want to know where AI driven customer service is headed, this clip captures the future. Predictive, contextual, continuous. Powered by data that finally works for both the team and the customer.

Perfect for CX leaders, contact centers, digital transformation teams and anyone building next generation customer experiences.

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