Agent Scripts and Macros |

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In this video, we look at Omnichannel and Customer Service Workspace Agent Scripts and Macros.

0:00 Channel Intro
0:10 What are Agent Scripts and Macros
1:00 Workstream and Template Setup
4:00 Macro Setup
16:09 Running a Power Automate Flow from a Macro
19:39 Agent Script Steps Setup
26:00 Demo

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