Скачать или смотреть The "Deceptively Simple" Formula for Real CX Transformation

Want to know the secret formula for actual CX transformation?

Our expert Alain breaks down the "deceptively simple" (but "very complicated to implement") equation:

Transformation = Story x Resonance x Flow

Story: A "really clear" vision of "what that organization will look like after the transformation".

Resonance: Your people have to want it. If they don't, "your story can be the most beautiful... it ain't gonna happen". You need that "hell yeah moment".

Flow: The business must help them, not "get in the way" with "stupid rules". Give them the "tools" and "freedom" to get there.

If any of those are zero, your transformation is zero. That's the practical, results-oriented truth.

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